Refund Policy

At TheLittleBigStore, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Our return and refund policy ensures a seamless shopping experience and peace of mind.

Returns

  • Eligibility: Items must be unused, in the same condition you received them, and in the original packaging. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    If you receive damaged products, make sure to reach out to us and send us photo/video asap. So we can get the issue fixed for you.

  • Return Window: You have 14 days from the date of purchase to initiate a return.
  • Non-returnable Items: Certain items are non-returnable, such as perishable goods, custom-made products, and intimate or sanitary goods. Certain products are non-refundable and is mentioned in the product description
  • Proof of Purchase: A receipt or proof of purchase is required for all returns. Please provide pictures/videos of the product if it is received damaged.

Return Process

  1. Initiate a Return: Contact our customer service team at [Your Email/Phone Number] to request a return.
  2. Prepare Your Package: Securely pack the items in their original packaging, including all accessories, manuals, and any free gifts.
  3. Shipping: Ship your return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.
  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: Certain situations may warrant only partial refunds (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, we will gladly exchange it for the same item. Contact us at hello@thelittlebigstore.co within 7 days of receiving the item.
  • Wrong Item Shipped: If you received the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost.
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

  • Sale Items: Only regular priced items may be refunded. Sale items are final and cannot be refunded.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: hello@thelittlebigstore.co
  • Phone: 9049309310
  • Address: 19416 Abigail Way, Pflugerville, Texas 78660

Thank you for shopping at TheLittleBigStore. We value your business and are committed to providing you with the best service possible.

Thank You.